Job Title: Internal Surveyor Department: Technical Claims (Motor) Job Summary

Survey accidental cars, monitor cost of reports of garages and monitor whether reparations are done within KPI.

Main Responsibilities

• Examine damaged vehicles within defined service standards.
• Finalize motor surveyor report and submit to handlers with photographs for approval of repairs.
• Provide expected repair costs including accurate reserving.
• Negotiate the cost of repairs with agencies, garages in accordance with the agreed discounts.
• Provide market value of damaged salvage vehicles.
• Handle proactively all total loss/ high value repair cases through timely assessment and confirmation to the motor claims and recovery teams.
• Prepare survey logbook and report to Management on a weekly basis.
  • Report on market feedback (i.e. any potential problem with a particular type of vehicle model, garage and agency) to the claims manager.
  • Reduce the average cost per claim by negotiating discounts with agencies and garages.
  • Verify motor third party claims from other insurance companies if instructed by handlers.
    • Report and handle concerns, from garages/ surveyors timely and efficiently.
    • Perform audit quality of approved repairers and report to management.
    • Comply with procedures put in place (Report to Compliance Dept).
    • Report and follow-up all suspicious cases.
    • Conduct spot check on the accident locus to verify damages v/s circumstance of accident.
    • Provide technical in-house training to the motor claims and recovery teams.
    • Prepare surveyor assessments report.
    • Diploma in Mechanical/ Motor Vehicle Engineering
    • A minimum of 5 years of relevant experience
    • Accuracy and attention to details
    • In-depth understanding of motor insurance policies, including claims procedures, coverage, and exclusions.
    • Panel Beating & Mechanical Expertise
    • High degree of drive, self-motivation and ability to work independently