Intermediate Support Analyst - SAP FICO

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
• A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options.
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
• And all leaves are granted as from day 1!

What do you have to offer?

All round passion in analysis and SAP Products and a strong drive to work in an multicultural and dynamic team. But also:

• Diploma in IT
• Min 5 years prior experience in analysis, configuration or support of SAP Finance solutions
• Min 2 years prior experience to the AP, AR, GL, closing and reporting business processes and requirements
• Experience in a multi-national support or delivery process
• Experience with a standardization approach & imperatives defining and rolling out standardized solutions across the group
• Having a good view on a systems integration landscape
• Experience with ITIL methodology, helpdesk process & tooling
• Min 2 years prior experience with data management processes
• Proven understanding and experience with cleansing, extracting, mapping , and loading master data
• Service minded (passionate to deliver a quality service and obtain happy customers!)
• Proactive and motivated with an excellent attitude
• Excellent problem solving and analytical skills
• Precise & structured, ability to operate independently
• Excellent interpersonal and communication skills
• Transparent on progress of own activities and proactively reporting progress to management
• Ability to work well under pressure
• Excellent English-written and spoken

Desirable (plus)

• Knowledge of French, Dutch and/or German would be a plus
• Prior experience in creation of management of reports & analytics

Which tasks can you expect?

I. “Run” Support

• Incident, Problem & Change Management for the SAP S/4H public cloud solution for Finance
• Provide 1st and 2nd level incident management support
• Liaise with service providers and 3rd party suppliers responsible for 3rd line support for any issues which may require their intervention
• Ensure problem management support
• Participate to the change management process, analysing and implementing new user requests according to internal processes and standards
• Contribute to the quarterly SAP S/4H public cloud solution deployment through analysis of the release notes for relevant new features, testing and communication
• Contribute to the support & continuous improvement of the interfaces between SAP S/4H FI cloud and other solutions in the SD Eco-system
• Contribute to the support of the analytics & reporting solutions
• Ensure that security policies and processes are respected
• Master Data Management for the SAP S/4H public cloud solution for Finance
• Contribute to the support & maintenance of master data management processes: analysing data quality, suggesting & executing activities to maintain and increase master data quality
• Contribute to the support & enhancement of the reporting and analytics offering:
• assess business needs
• check for existing/similar reporting
• provide solutions
• ensure standardization across the group

II. Project Support

• Contribute to the deployment of the SAP S/4Hana public Cloud Solution, including add-ons and additional modules, across entities in the SDW group
• Execute Configuration
• Ensure Master Data Cleansing & Migration activities
• Ensure Testing activities
• Ensure Report changes/creation
• Functional design of new requirements within SAP S/4H module
• Functional design of new requirements E2E (ref billing engine, P2P, Banks, Salesforce, Successfactors)
• Request and activate SAP modules or extra software after approval

III. Interface management

• Contribute to the support & continuous improvement of the interfaces between SAP S/4H FI cloud and other solutions in the SD Eco-system
• Strive for a standardized interface management approach and set up across the group
• Development and deployment of new coding to prevent anomalies in coding script.

IV. Testing Mngt

Coordinate activities at SD side for the releases of the SAP S/4H public cloud solution deployment through:

• Ensuring the delivery of a release management strategy & procedure
• Managing the execution of releases according to the release management strategy. Also through close collaboration with the other members of the Centre of Excellence
• For the Quarterly Sap releases
• analysis of the release notes for relevant new features
• ensuring coordination of testing activities
• communication to key users, end users and other stakeholders on progress and actions

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.