1 - Handle medical insurance claims 2 - Renewal of membership 3- Customer Service 4- Invoicing follow up 5- Update of clients database 6- Reporting 7- New business
1 - Medical Claims Handling: Both inpatient and outpatient
2 - Follow-up for policy document & membership cards
3 - Update operations system
4- Issue placing slip
5- Follow-up cash book for payment received
6- Follow-up debtors list and liaise with accounting department
7- Renewal of membership
8- Customer service: Receive queries by mails / phones / walk-in clients;
Send emails to insurers / administrators;
Inform client of status
Update conformities and improvement dashboard