Insolvency Analyst

We are looking for a motivated Insolvency Analyst to process Insolvency cases in line with the business's Service Level Agreements.

ABOUT US

Aryza provides global software solutions for businesses, servicing customers at every stage of the credit-debt cycle.

At Aryza we are a global family. We encourage teams to unleash their potential by building tools that genuinely help improve the financial situation of people and businesses around the world. We are all about finding new ways of helping our customers succeed, and we hire people who share that passion, and have the skills to help make it a reality.

We encourage innovative ideas and fresh thinking. Continuously striving to create a working environment that fosters diversity, teamwork and collaboration.

If you are interested in what’s next, we are looking for people who believe that we can accomplish so much more together than apart.

JOB DESCRIPTION

We are looking for a motivated Insolvency Analyst to process Insolvency cases in line with the business's Service Level Agreements. In the most part, the sorting of information from post (physical & electronic) received in to the business along side working these post items as part of the personal insolvency timeline.

You will be provided full training in the industry, our business, how to operate our systems and how to work the tasks you have been assigned, this will be followed up with an ongoing training  programme tailored to keep your workload varied and your skills sharp.

You will be responsible for managing your workload and planning your time to achieve your set goals, following process and workflows, delivering great service and operating within the relevant regulatory framework.

DUTIES & RESPONSIBILITIES

• Ensuring that our client and our clients customers are provided with the best possible service
• Protecting the customer journey
• Building positive working relationships
• Supporting the growth of our business and our clients by engaging with our business improvement and broader strategic activity
• Working with our in-house software’s to update data or progress workflows to ensure our clients and customers have the latest and best information
• Processing information received from third parties, interrogating the data for anomalies and resolving exceptions
• Working with BI and MI to identify and action trends Building positive working relationships
• Making outbound calls to businesses in order to obtain information or communicate outcomes
• Handling inbound consumer and business enquires (when appropriately trained)
• General administration
• Processing and sorting information from post and other sources
• Inputting data onto an in-house system
• Building positive relationships with suppliers
• Provide a good standard of customer service through either written or verbal communication
• Processing internal and external reports (using Excel and in house systems)

CANDIDATE SKILLS & REQUIREMENTS

• Diploma / HSC 
• A positive mindset, willingness to learn and take on new challenges
• Ability to work, quickly, accurately and to a high standard
• A collaborative and inclusive attitude
• Ability to work in an environment of regular change and support the needs of an ambitious growing business
• Ability to work through decisions and find the best route and outcomes, be that escalation, diversion or resolution
• Excellent communication skills
• Computer literate and a good working knowledge of Microsoft Office
• Good organization and strong administration experience