Indoor Parts Sales

We are looking for a motivated Indoor Parts Salesman to assist customers with parts inquiries, prepare quotations, and process sales orders. The ideal candidate is customer-focused, reliable, and knowledgeable about automotive/machinery parts.

Position Summary

The Indoor Parts Salesman is responsible for assisting customers with parts inquiries, identifying correct parts, preparing quotations, and processing sales orders. The role ensures excellent customer service, accurate parts selection, and efficient coordination with the warehouse and procurement teams. This position requires strong product knowledge, communication skills, and the ability to work in a fast-paced sales environment.

Key Responsibilities

1. Customer Service & Sales

• Attend to walk-in customers, phone calls, and email inquiries.
• Identify required parts using catalogs, diagrams, OEM references, or system data.
• Provide accurate quotations, pricing, and product information.
• Guide customers to suitable alternatives when requested items are unavailable.
• Upsell related parts or complementary items to increase sales value.

2. Order Processing

• Prepare sales orders, job cards, and reservation slips with accuracy.
• Coordinate with the warehouse team to confirm stock availability.
• Follow up on pending orders and advise customers on delivery timelines.
• Ensure correct documentation for every transaction.

3. Product Knowledge & Parts Identification

• Maintain an updated understanding of all vehicle models, equipment, and parts ranges.
• Continuously improve knowledge of OEM vs aftermarket parts.
• Assist in updating parts catalogs, price lists, and product references.

4. Stock & Inventory Coordination

• Report low-stock or fast-moving items to the supervisor or procurement team.
• Assist in stock verification, labelling, and occasional inventory checks.
• Coordinate back-orders and special orders with the purchasing department.

5. Administrative Duties

• Maintain accurate customer records, quotations, and sales files.
• Prepare daily or weekly sales reports as required.
• Ensure the sales counter is clean, organized, and well-presented.

Required Skills & Competencies

Technical Skills

• Strong knowledge of automotive and/or machinery parts.
• Ability to read parts diagrams, catalogs, and technical references.
• Good computer skills (MS Office, ERP/parts management systems).

Soft Skills

• Excellent verbal communication and customer service skills.
• Attention to detail and strong accuracy in documentation.
• Negotiation skills and a sales-oriented mindset.
• Problem-solving ability and patience when dealing with customers.

Educational Requirements

• Minimum: School Certificate or Higher School Certificate.
• Technical training in automotive/mechanical fields is an advantage.

Experience

• 1–3 years of experience in parts sales, customer service, or a similar role.
• Experience in an auto parts / equipment dealership is a strong plus.