Import Support Clerk - Rennel Ltd

To be the Company’s first point of contact with the public and provide comprehensive administrative support to the Customs Clearance Department so that all work processes are performed reliably, accurately and in a timely and professional manner.

Key Responsibilities

• Pull out documents for all detained shipment.
• Advise customers about missing documents and required information needed for smooth clearance.
• Advise customers regarding their amount to be paid for clearance via phone/SMS and email.
• Keep a track of the pending approvals and missing documents from customers.
• Submit approved files to Customs Clearance team for submission.
• Submit regular statistics and reports to Management.
• Ensure Caging of Shipments in done on FedEx systems.
• Keep FedEx systems updated while working with a file.
• Liaise with Customs clearance team for any request received from Customs.
• Keep the Team Leader informed at all times of any matters impeding smooth work operations.
• Respond to customers’ interactions in a professional and timely manner, provide support, help and advice and achieve positive resolutions.
• Ensure that no false promises are made to clients and per se, that all promises made are being met.
• Handle all requests, claims and complaints; resolve issues in a quick and efficient manner.