Import Support Clerk (Rennel Limited)

We are looking for an enthusiastic Import Support Clerk to join our Team!

We are looking for an enthusiastic Import Support Clerk to join our Team!

Key Responsibilities:

• Retrieve documentation for all detained shipments to facilitate resolution
• Communicate with customers regarding missing documents and provide guidance on the required information for smooth customs clearance
• Notify customers of the payable amounts for clearance through phone calls, SMS, and email
• Monitor and follow up on pending approvals and outstanding documents from customers
• Submit approved files to the Customs Clearance team for processing
• Ensure timely updates to FedEx systems while managing each file
• Escalate any issues affecting workflow efficiency to the Team Leader
• Address customer requests, claims, and complaints promptly and professionally

• HSC or relevant work experience 
• Dynamic, Proactive and Customer Service oriented
• Ability to work in a fast moving environment
• Proficiency in Microsoft Office Suite