IT Technician - based in Port Louis

The IT Technician will provide prompt first-line IT support and actively participate in all IT projects. This position is based in Port Louis.

Main Duties:

• Provide basic technical support for Office 365 applications, including troubleshooting common issues and managing user accounts.
• Assist in identifying opportunities for process improvement.
• Support the development and implementation of simple automated solutions to enhance efficiency.
• Help create and maintain documentation for organisational processes and procedures.
• Assist in gathering information information and preparing basic business cases for IT projects.
• Assist the CIO in executing digital transformation initiatives.
• Conduct regular security audits and assessments to identify vulnerabilities and recommend improvements.
• Ensure compliance with the Company's IT Security Policy.