IT Technical Support Officer

We are seeking a reliable and technically capable IT Technical Support Officer to support the Company’s technology infrastructure and end users in a regulated CFD brokerage environment.

Job Title: IT Technical Support Officer

Location: Mauritius
Sector: Financial Services / Regulated CFD Brokerage
Employment Type: Full-time

Role Overview

We are seeking a reliable and technically capable IT Technical Support Officer to support the Company’s technology infrastructure and end users in a regulated CFD brokerage environment.

The successful candidate will provide day-to-day technical support, maintain system availability and security, and assist in supporting cloud infrastructure and trading-related systems. A strong understanding of Microsoft technologies, AWS, and exposure to trading platforms is highly desirable.

Key Responsibilities

• Provide first- and second-line IT support to internal users
• Troubleshoot and resolve hardware, software, network, and access issues
• Support and maintain Microsoft environments (Windows, Office 365, Active Directory)
• Assist with administration and monitoring of AWS cloud infrastructure
• Support user access controls, permissions, and security policies
• Assist in the setup, configuration, and maintenance of desktops, laptops, and peripherals
• Support business-critical systems, including CRM and internal applications
• Assist with monitoring and basic support of trading platforms and related systems
• Maintain IT documentation, asset registers, and support logs
• Escalate complex issues to third-party vendors or senior technical teams where required
• Ensure IT processes comply with internal controls and regulatory requirements
• Support onboarding and offboarding of staff, including system access provisioning

Required Qualifications & Experience

• Diploma or degree in Information Technology, Computer Science, or a related discipline
• 2–5 years’ experience in an IT support or technical support role
• Strong working knowledge of Microsoft Windows environments and Office 365, Microsoft Entra and Intune
• Understanding of basic networking concepts (LAN/WAN, VPNs, firewalls)
• Experience supporting cloud-based systems; AWS knowledge preferred
• Strong troubleshooting and problem-solving skills
• Ability to work in a structured, regulated environment

Desirable Skills & Experience

• Experience working in financial services, fintech, or regulated environments
• Exposure to trading platforms (e.g. MT4/MT5, cTrader, or similar)
• Familiarity with identity and access management best practices
• Experience working with ticketing systems and SLAs
• Basic scripting or automation skills

Key Attributes

• Strong attention to detail and security awareness
• Reliable, responsive, and service-oriented mindset
• Ability to prioritise and manage multiple support requests
• Clear communication skills and professional approach
• Willingness to learn and adapt in a fast-paced environment

What We Offer

• Opportunity to work within a regulated international CFD brokerage
• Competitive salary and benefits package
• Exposure to cloud infrastructure and trading technology

Professional and collaborative working environment in Mauritius