We are looking for highly motivated and experienced IT technicians with good knowledge and understanding of MS Windows infra and network, to provide support to our customers. Candidates should have at least 3 years of experience in IT Support, and be available to work outside normal business hours.
SYSOP LTEE, sister company of VINCI IT Partner (France), is looking for a highly motivated and experienced IT technician with good knowledge and understanding of MS Windows infra and network, to provide support to our customers.
Candidates should have at least 3 years of experience in IT Support, and be available to work outside normal business hours.
Duties:
- Provide technical support/ incident resolution (workstations and infrastructure) while respecting defined SLAs.
- Use the ticketing system to keep track of your work, provide timely update to customers and for proper follow-up purposes.
- Respond promptly to alarms generated by the monitoring system.
- Perform updates on the pool of IT equipment of our customers.
- Report/ follow up on material replacement with third parties.
- Participate actively in migration and/or new infrastructure implementation for existing and/or new customers.
- Create and maintain documentation.
- To configure hardware and workstations software and provide preventive measures and technical support thereon.
- Participate actively in discussions.
Skills/ qualities:
- Good knowledge of Microsoft AD and Azure AD is a must
- Good knowledge of Office 365 administration including SharePoint.
- Good knowledge of Microsoft Windows 10 and Microsoft Windows Servers.
- Fluency in French and English both speaking and writing is a MUST.
- Good inter-personal and communication skills.
- Team player.
- Must be highly organized, details oriented and have logical thinking.
- Excellent communication, organizational and analytical skills.
- Incident diagnosing and solving skills.
- Ability to work under pressure and tight deadlines.
- Be customer oriented and willing to provide best quality services to our customers.
*Qualifications/ knowledge:
- Minimum qualification: diploma in computer science or equivalent.
- Having at least one of the below will be an advantage:
o Microsoft related certificates.
o CCNA certification.
*Having excellent proven experience and recommendations without having the above qualifications will also be considered.
Working Hours:
Monday to Friday: