IT Support Operator (Night Shift)

Checkout.com is actively looking for an enthusiastic IT Support Operator responsible to deliver high standards of infrastructure monitoring.

About us

Founded in 2010, Checkout.com is an international FinTech company providing end-to-end e-commerce solutions for payments on the Internet. Built on 100% proprietary technology Checkout.com’s online platform offers all credit and debit cards as well as alternative and local payment methods through a single integration. With clients such as TransferWise, Deliveroo, Virgin, Adidas and many more, Checkout.com’s 130+ talented team members serve a list of true tier one global retailers and leading mobile applications from its London, Boston, San Francisco, Dubai, Singapore and Mauritius offices.

At Checkout.com we strive to create a unique working environment where each of our employees are empowered to take their responsibilities, solve complex puzzles and deliver value accretive solutions for the Company. We believe an individual maximum yield can only be achieved through a dynamic corporate culture that focuses on personal growth and exciting career development paths. 

This experience is offered in a fast paced and innovation-focused office space ideally located in the heart of Mauritius. 

Summary

Do you thrive in an environment where keeping your company’s computing infrastructure secure and efficient is a must?

Checkout.com is actively looking for an enthusiastic IT Support Operator responsible to deliver high standards of infrastructure monitoring.  This includes alerting and reporting of issues on Checkout.com AWS cloud environment (Windows/ Linux instances, SQL databases, Network, Storage, applications and others)

Based in Mauritius, the IT Support Operator will assist and collaborate with the IT Administrators in the improvement of system reliability, efficiency and incident response, for permanent resolution of issues to ensure a minimal or zero downtime.

The ideal Candidate is self‐motivated and directed with a positive hands-on and can-do-attitude, willing to work in an uncompromising and high pace environment.

Key Responsibilities

• Monitor the performance and reliability of Checkout.com’s cloud environment
• Work and communicate closely with other IT Team members to resolve specific issues
• Ensure system integrity, system stability and optimal system performance
• Infrastructure utilization and capacity analysis
• Execute scripts and jobs on SQL database
• Identify and escalate infrastructure issues to second level support in a timely manner
• Microsoft IIS & Applications /services monitoring
• Provide measurements necessary to optimize the cloud environment
• Provide help desk support for users during non-business hours
• Present a daily health check report to the VP IT and Security
• Contribute to knowledge base articles
• Perform other ad-hoc duties as and when required

Skills & Experience

• Diploma in IT, MIS or Engineering.  Bachelors degree in related field would be an advantage
• 1 or 2 years of experience as IT Support and/or help desk support, preferably in a high-paced environment
• Good knowledge and experience with a broad range of monitoring products
• Operational knowledge and experience of Windows, Linux and SQL server technologies
• Ability to utilise a variety of technical tools to guarantee service availability and ensure IT system performance
• Ability to work independently and follow detailed procedures under stress
• Understanding of IT infrastructure security and policies
• Possess excellent troubleshooting skills
• Experience with scripting languages (Powershell)
• Possess excellent interpersonal skills
• Good verbal and written communication
• Flexibility to work odd hours, during weekends and public holidays is a must
• Any entry level IT certifications would be desirable