IT Support Officer

The MCCI Business School is seeking a proactive, service-oriented IT Support Officer to join its IT team. The successful candidate will play a key role in supporting students, academic staff, and administrative teams

Key Responsibilities System & Application Support • Provide first-line support for Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, Azure AD). • Support and troubleshoot video conferencing platforms used for hybrid classes, including Microsoft Teams, Zoom, and Google Meet. • Diagnose and resolve user access, authentication, configuration, and performance issues. • Assist with system updates, configuration changes, and coordinate enhancements with internal and external providers. • Ensure minimal disruption to academic and administrative activities. User Support & Training • Deliver day-to-day IT assistance to students, lecturers, and staff across all departments. • Provide basic training, guidance, and best practices to users to ensure smooth operations. • Support onboarding of new employees, including account setup, access rights, and device configuration. Infrastructure & Device Management • Install, configure, and maintain desktops, laptops, tablets, printers, and mobile devices. • Monitor network, Wi-Fi, and hardware performance and escalate issues when required. • Ensure timely resolution of IT incidents and service requests. IT Ticketing & Service Management • Manage and monitor the IT ticketing system, ensuring all incidents and service requests are logged, tracked, and resolved within agreed timelines. • Follow up on open tickets and communicate progress effectively with users. • Stay up to date with the latest technological advancements while contributing to the continuous improvement of IT support processes and service quality. Qualifications & Experience • Diploma or Bachelor’s degree in IT, Computer Science, or a related field. • 1–3 years of experience in IT support or service desk environments. • Knowledge of Microsoft 365, Windows, Linux, macOS, networking basics, and end-user support. Key Skills • Strong troubleshooting and problem-solving skills. • Excellent communication skills with a strong customer-service orientation. • Attention to detail and good documentation practices. • Team player with a willingness to learn and grow.