IT Support Officer

The candidate shall be responsible to monitor and maintain the computer systems, the networks of the organization, configuring computer systems, diagnosing hardware and software faults and solving technical problems.

1. Install and configure computer hardware operating systems and applications.
2. Perform all hardware and software troubleshooting.
3. Send request to create / delete and define access rights for new users for different applications Ex Avaya phone system, e-mails, Micosoft Teams
4. Provide instruction to cancel user accounts as per request and Company policy.
5. Provides training on use of equipment
6. Monitor and maintain computer systems and networks
7. Troubleshoot hardware and software issues in person, remotely and via phone
8. Perform troubleshooting on connection and printer
9. Diagnose and resolve all IT problems and provide first level support to users
10. Provide back up procedures
11. check nee threats/intrusions
12. Maintain an inventory on computer hardware and software
13. Implement policies, procedures and technologies to ensure server, network and workstation security, whice are in line with Harel Mallac Group policies
14. Perform daily system monitoring, verify the integrity and availability of all hardware