IT Support Engineer

The ideal candidate will be responsible for installing, configuring, and maintaining computer hardware, software, and networks, as well as providing technical support to end-users.

Job responsibilities:

• Install, configure, and maintain hardware and software components, including desktops, laptops, servers, printers, and networking equipment.
• Troubleshoot hardware, software, and network issues, diagnosing and resolving technical problems in a timely manner.
• Provide technical support to end-users via phone, email, remote assistance, and in-person interactions, ensuring prompt and effective resolution of IT-related issues.
• Set up and configure new user accounts, email accounts, and access permissions, following company policies and security best practices.
• Perform routine maintenance tasks, such as system updates, patches, backups, and antivirus scans, to ensure the security and stability of IT systems.
• Document technical procedures, system configurations, and troubleshooting steps, maintaining accurate records to facilitate knowledge sharing and future reference.
• Assist in the planning and implementation of IT projects, such as system upgrades, migrations, and deployments, collaborating with cross-functional teams as needed.
• Stay informed about emerging technologies and best practices in IT support, participating in training and professional development activities to enhance technical skills and knowledge.
• Adhere to company policies, procedures, and security protocols, ensuring compliance with regulatory requirements and industry standards.
• Provide exceptional customer service and communication, building positive relationships with clients and colleagues and ensuring a high level of satisfaction with IT support services.

Skill & Competencies required:

• Associated degree or technical certification in information technology, computer science, or a related field. Bachelor's degree preferred.
• Proven experience in IT support roles, with a strong understanding of hardware, software, and networking principles.
• Proficiency in troubleshooting common IT issues, including hardware/software failures, network connectivity problems, and system performance issues.
• Hands-on experience with operating systems (Windows, macOS, Linux), productivity suites (Microsoft Office, Google Workspace), and remote support tools.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with team members.
• Excellent problem-solving and analytical skills, with a proactive and customer-focused approach to IT support.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Ability to work independently and prioritize tasks in a fast-paced environment, while also contributing to team goals and initiatives.

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