IT Officer (2528-ITO)
- Port Louis
- Negotiable
- Permanent
- Added 09/07/2025
- Closing 08/08/2025
- Human resources
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Our client, a financing institution is seeking to recruit an IT Officer who will report to the HR & Admin. Supervisor.
Responsibilities:
Administration and Maintenance of Systems and Infrastructure:
- Administration of IT systems, networks and software.
- Review and monitor backup solutions.
- Ensure the security of data, network access and backup systems.
- Manage user accounts, permissions and access.
- Monitor and manage system logs, security alerts and quarantined emails.
- Implement patches and updates to software and systems.
- Monitor and maintain IT equipment and infrastructure.
Technical Support:
- Provide timely and effective technical support to end-users.
- Diagnose and resolve hardware, software, network and system issues.
- Install and configure new hardware, software and peripherals.
Documentation and Procedures:
- Drafting and reviewing IT policies and procedures.
- Ensure compliance with IT policies and procedures.
- Update documentation regularly to reflect changes in systems and software.
IT Procurement:
- Assess IT hardware and software requirements.
- Prepare technical specifications for IT purchases.
- Recommend and manage repairs, maintenance and support services.
Incident Management:
- Log, track and report all IT incidents and requests in a timely manner.
- Take necessary actions as required.
- Follow up with end-users to ensure issues are resolved.
- Identify and address recurring incidents and implement solutions.
- Monitor and identify potential risks.
Additional Responsibilities:
- Maintain accurate records of IT assets and inventory.
- Perform any end-of-day, month and year processes for systems.
- Perform any other cognate duties as required appropriate to the role and business requirements.
Profile:
- Bachelor's degree in Information Technology, Computer Science or related field.
- At least 2 years of experience as an IT Technician or in a similar role.
- IT certifications in related fields would be an advantage.
- Proven experience with Windows Server, Microsoft 365 and networking technologies.
- Familiarity with IT security best practices and relevant regulations (e.g., GDPR, Data Protection).
- Strong hardware and software troubleshooting skills.
- Experience with backup solutions and procedures.
- Knowledge of SQL database.
- Knowledge of networking concepts, protocols and troubleshooting tools.
- Experience with network administration, configuration and monitoring.
- Understanding of VPN technologies.
Soft Skills & Professional Attributes:
- Excellent problem-solving, analytical and communication skills.
- Customer-focused with a strong sense of ownership and initiative.
- Ability to work under pressure, prioritise tasks and meet deadlines effectively.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to continuously learn and stay updated with emerging technologies and industry trends.
Additional Requirements:
- Flexibility to adapt to changing technologies and business requirements.
- Flexibility to work after office hours and during weekends as needed.