IT Officer (2528-ITO)

Our client, a financing institution is seeking to recruit an IT Officer who will report to the HR & Admin. Supervisor.

Responsibilities:

Administration and Maintenance of Systems and Infrastructure:

• Administration of IT systems, networks and software.
• Review and monitor backup solutions.
• Ensure the security of data, network access and backup systems.
• Manage user accounts, permissions and access.
• Monitor and manage system logs, security alerts and quarantined emails.
• Implement patches and updates to software and systems.
• Monitor and maintain IT equipment and infrastructure.

Technical Support:

• Provide timely and effective technical support to end-users.
• Diagnose and resolve hardware, software, network and system issues.
• Install and configure new hardware, software and peripherals.

Documentation and Procedures:

• Drafting and reviewing IT policies and procedures.
• Ensure compliance with IT policies and procedures.
• Update documentation regularly to reflect changes in systems and software.

IT Procurement:

• Assess IT hardware and software requirements.
• Prepare technical specifications for IT purchases.
• Recommend and manage repairs, maintenance and support services.

Incident Management:

• Log, track and report all IT incidents and requests in a timely manner.
• Take necessary actions as required.
• Follow up with end-users to ensure issues are resolved.
• Identify and address recurring incidents and implement solutions.
• Monitor and identify potential risks.

Additional Responsibilities:

• Maintain accurate records of IT assets and inventory.
• Perform any end-of-day, month and year processes for systems.
• Perform any other cognate duties as required appropriate to the role and business requirements.

Profile:

• Bachelor's degree in Information Technology, Computer Science or related field.
• At least 2 years of experience as an IT Technician or in a similar role.
• IT certifications in related fields would be an advantage.
• Proven experience with Windows Server, Microsoft 365 and networking technologies.
• Familiarity with IT security best practices and relevant regulations (e.g., GDPR, Data Protection).
• Strong hardware and software troubleshooting skills.
• Experience with backup solutions and procedures.
• Knowledge of SQL database.
• Knowledge of networking concepts, protocols and troubleshooting tools.
• Experience with network administration, configuration and monitoring.
• Understanding of VPN technologies.

Soft Skills & Professional Attributes:

• Excellent problem-solving, analytical and communication skills.
• Customer-focused with a strong sense of ownership and initiative.
• Ability to work under pressure, prioritise tasks and meet deadlines effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to continuously learn and stay updated with emerging technologies and industry trends.

Additional Requirements:

• Flexibility to adapt to changing technologies and business requirements.
• Flexibility to work after office hours and during weekends as needed.