IT Help Desk Specialist

FutureTech specialises in the provision of business process outsourcing services to overseas-based clients in fintech.

As we grow and expand, we’re looking for motivated, results-oriented professionals who share our entrepreneurial spirit and commitment to improving the workplace.  Our employees are a critical part of our success and play an integral part in our growth.

We offer a comprehensive and competitive compensation and benefits package to ensure the health and financial security of our employees.  In addition, we provide growth opportunities together with a great working environment. 

Future Tech is looking for a highly organized and detail oriented team member to support IT for our rapidly growing organization. The IT Help Desk Specialist will provide critical IT support for the company.  You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. In addition, you will respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions.

If you are passionate about IT and want to help create a nourishing workplace, this position is for you.

Duties

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person over the phone or via email and follow up with customers to ensure issue has been resolved.
• Write training manuals and train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages from customers seeking help.
• Ask questions to determine nature of problem, and walk customers through problem-solving process.
• Install, modify, and repair computer hardware, software and peripherals.
• Clean up computers and run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Requirements

Strong Computer Skills

Ability to Troubleshoot and Diagnose Problems,

Familiarity with both PC and Mac Hardware and Software,

Experience with Network Repairs and Analysis,

Good Customer Service Skills,

Good Communication Skills,

Good writing and editing Skills

Relevant education in Computer Repairs and Troubleshooting

How to Apply:

• If you meet the above requirements and have a passion for working in a service and people orientated role, then apply online by submitting your CV and motivational letter stating your availability and salary expectations.