Hostess - Restaurant Booking
- Black River
- Not disclosed
- Permanent
- Added 24/09/2021
- Closing 01/10/2021
Great Communication skills - Fluent in English and French and a third Language will be an advantage.
Body Language person and always smiley.
- Take part in training and implement accordingly
- Keep superior informed about all unusual matters concerning any plans affecting his/her area
- Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables
- Converse with guests to obtain feedback and suggestion for improvement
- Identifie any particular requirements customers may have
- Provide facilities to guests by supplying information on the restaurants
- Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies)
- Handle customer efficiently through appropriate interaction and action and/or referral to Management
- Ensure that guests complaints are communicated to immediate superior
- Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques
- Ensure proper billing and cashiering is done as and when required
- Attend daily briefings and receives instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for
- Check and confirms all reservations and records them in the appropriate logbook
- Administer and works on Guest History of guests’ particular requirements
- Check any special events
- Help waiters in their daily activities
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