Host/Hostess | Workshop 17

The Host/Hostess at Workshop17 is at the heart of our hospitality service, and the first point of contact for our members and guests, ensuring that everyone passing through the location has a warm, welcoming, authentic and efficient experience.

Having a great team spirit and pleasantly assisting our members in resolving
operational and administrative matters is a top priority.
An important part of the role is to ensure that any guests’ stay at Workshop17 is as
friction-free as possible.
As the face of Workshop17, the perfect Host/ess should have a friendly, energetic,
polite and approachable attitude, and the ability to deliver 5-star Workshop17
service.

Key Responsibilities:

Hosting

• First point of contact for members and guests passing through the location.
• Welcoming/greeting and signing in members and informing members of
• guest arrival.
• Support to members and guests with meeting room bookings and resolving
• operational and administrative matters.
• Arrange parking and other facilities as per our clients’ requirements.
• Managing the front desk area and telephone.
• Accepting packages and sorting mail.

Space Management

• Ensure our location is always neat and tidy and according to standard
• procedures. Instruct the cleaning crew when required.
• Ensure meeting rooms are ready and set up in time for member bookings.
• Provide first line AV and IT support.
• Check the space for issues that need maintenance.

Troubleshooting and Communication

• Available on all internal communication channels. i.e. Zulip/ mail / telephone / Zammad for quick escalation of client and peer concerns regarding the space.

Administration

• Use Workshop17’s systems to make bookings for boardrooms and meeting
• rooms.
• Provide quotes for basic requests.
• Ensure all space use and member data are correct in our systems.
• Capture new leads on our CRM.
• Scheduling site visits for the Location Manager.

Member support

Inventory and Stationary