Host (Arabic Speaking)

Shangri-La Le Touessrok, Mauritius is looking for a Host to join the Host team to provide a warm and professional welcome to all hotel guests, managing reservations and ensuring smooth seating and flow in the restaurant, lounge or banquet areas.

Duties and Responsibilities:

• Performs arrival and departure of guests and maintain a constant presence at the front desk or lobby.
• Handle all customer questions and concerns.
• Informs guests about hotel amenities and takes care of guests with special needs.
• Promotes resort facilities and makes itineraries for the guests.
• Ensures all amenities are set in the room/suite prior to guest arrival.
• Acts as the resort spoke person and ensures that guest satisfaction is in line and beyond his expectations during the stay.
• Should be visible at the outlets and establishing rapport with their guests.
• Takes down reservations’ details for the outlets and recreations and coordinates with appropriate departments.
• Updates the team for special requirement, preferences and behavior of a guests.
• Prepares Welcome Letters/Cards, Package Letters and Departure Letters.