Guest Relations Officer - German Speaking

We are currently seeking a passionate and service-oriented German-speaking Guest Relations Officer to join our team at Heritage Awali. This role is key in ensuring an exceptional and personalized experience for our valued German-speaking guests.

Key Responsibilities:

• Welcome and assist German-speaking guests throughout their stay
• Act as the main point of contact for guest requests, concerns, and feedback
• Ensure a high level of guest satisfaction by delivering personalized service
• Coordinate with various departments to meet guest expectations efficiently
• Handle guest complaints professionally and ensure timely resolution
• Promote hotel facilities, services, and experiences
• Maintain strong guest relationships and follow up on feedback

Profile & Requirements:

• Fluent in German, English and French
• Previous experience in Guest Relations / Front Office / Hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Customer-focused with a warm and professional attitude
• Ability to work flexible hours, including weekends and public holidays

What We Offer:

• A dynamic and multicultural working environment
• Opportunities for growth and development
• Competitive salary and benefits

✨ Join us and be part of delivering unforgettable experiences to our international guests!