Customer Experience Associate

Join our team as a Customer Experience Associate and make a real impact by delivering outstanding support, resolving customer needs with care, and creating seamless experiences every day. If you’re proactive, detail-driven, and passionate about great service, this role is for you.

Customer Experience Associate

Join Our Growing Team

Are you passionate about delivering exceptional customer service and looking to grow within a dynamic, global company?

We are currently seeking a proactive and detail-oriented Customer Experience Associate to join our Hyundai Power Equipment team. If you have a positive, “can-do” attitude and take pride in providing outstanding customer support, we would love to hear from you.

Why Join Us?

In this role, you will play a key part in enhancing customer satisfaction by delivering high-quality post-sales support. You will handle customer queries, resolve issues efficiently, and help ensure a seamless customer journey. You’ll also collaborate with internal teams to continuously improve processes and elevate the overall customer experience.

Key Responsibilities

Customer Support

• Respond to customer enquiries via phone, email, and chat in a professional and timely manner

• Provide accurate information on aftersales support (full training provided)

• Manage customer cases from start to resolution with a solution-oriented approach

Issue Resolution

• Investigate and resolve customer concerns efficiently

• Liaise with internal teams to address and resolve service-related issues

• Maintain accurate records of interactions in line with data protection standards

Customer Satisfaction

• Monitor customer feedback and satisfaction levels

• Proactively suggest improvements to enhance service quality and operational efficiency

What We’re Looking For

• Fluent in EnglishFrench (written and spoken) - French is a plus

• Strong formal email writing skills (experience with Zendesk is a plus)

• Excellent attention to detail

• Proactive, energetic, and customer-focused mindset

• Strong communication and active listening skills

• Well-organised, reliable, and professional

Preferred Skills & Experience

• Minimum qualification: HSC or equivalent

• Previous experience in customer service or call centre environments is an advantage

• Familiarity with CRM systems

• Strong typing skills

• Additional administrative or marketing skills are a plus

Perks & Benefits

• Competitive salary + transport allowance + performance bonuses

• Comprehensive on-the-job training

• Hybrid working model (office + remote options after probation)

Working Hours

• Monday to Friday: 11:15 AM – 8:00 PM

• Saturday working - Based on a rota basis when required.