Guest Relation Officer

A guest relation officer works at the front desk or lobby of a hotel, welcoming and checking in guests and make sure they are comfortable. They're also accessible to address any queries or issues that customers may have.

• Provide the hotel information and services to guests.
• Ensure the guests receive services of high standards and satisfaction.
• Attend to guest requests enquiries and assist them when necessary.
• Work closely with the Front Desk in assisting with luggage, guide visitors, provide directions and arrange transportation.
• Provide directions and assistance to members and guests when performing lobby duties.
• Monitor the expected arrival list for the following day noting special requests, pick up times, group arrivals, early check in times and inform Housekeeping and Food Beverages Departments accordingly.
• Check the daily function list and brief the reception/concierge accordingly.
• Ensure that VIP rooms are ready and VIP courtesies are in place before their arrival.