This job is expired

Guest Relation Manager

  • Black River
  • Not disclosed
  • Permanent
  • Added 29/12/2016 
  • Closing 15/01/2017
  • Mrs Jinny Marday


Handle all the administrative part of the department and provide services to Guests by meeting, greeting, assisting them as per standards


  • Assists superior / HR in conducting selection, recruitment and promotion of respective team members
  • Conduct Performance Appraisal and identify necessary training measures of respective team members
  • Together with HR develop and implement formal training plans for the Department
    • Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly
  • Makes recommendations to Superior on team members’ matters and promotions
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Act as a coach
  • Ensure that on the job training is conducted on a regular basis
    • Coordinate & supervise activities in his/her department.
    • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
    • Ensure that respective team projects a warm, professional and welcome image
  • Handle and monitor of guests complaints and the relevant follow up action required
    • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
    • Interact regularly with guest to obtain feedbacks for improvement
    • Handle and monitor guests complaints and the relevant follow up
    • Accompany Guests in their room & conduct hotel visit
    • Draft memos & letters to be placed in rooms
    • Ensure that guests are welcomed and all check in procedures are followed
    • Ensure that hotel visits are conducted efficiently and effectively
  • Manage Roster
    • Set the annual operating budget in collaboration with superior and ensures that it is strictly adhered to and managed on a monthly basis
    • Establish cost management plan
    • Encourage and perform upselling
    • Ensure that there is a proper planning and control of annual leaves for the department
    • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Maintain good housekeeping in his / her Department
  • Liaise with all those concerned for organising special events

Heritage Awali Golf & Spa Resort

Heritage Awali Golf & Spa Resort

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