Guest Experience Manager

Handles customer Feedback efficiently through appropriate interaction and/or referral to Front Office Management.

Provides required information and sells services to guests, by thoroughly keeping abreast with the Hotel’s products, all happening within the Hotel and national events

Actively develop strategic media relations for comprehensive coverage of marketing initiatives and events of the resort.

Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and checklists, and with Management instructions