German Speaking- Guest Relations Officer

Requirement: 1-2 years of experience in a hotel environment Excellent written and verbal communication skills (English, French & German) Computer Literate Customer Service Skills

RESPONSIBLITIES:

• Greet and welcome guests upon arrival and throughout their stay,
• Communication fluently in German and English,
• Provide personalized service, respond to guest inquiries and resolve complaints professionally,
• Assist with the customization of guest wellness itineraries and schedules,
• Coordinate with other departments to fulfill guest needs,
• Assist with check-ins, check-outs, and general front desks tasks,
• Maintain accurate guest profiles, including wellness preferences, allergies, and previous visit history.

• Flurent in German and English (spoken and written),
• Previous experience in guest relations, hospitality, or customer service is preferred,
• Excellent communication and interpersonal skills,
• A warm, professional, and proactive attitude,
• Ability to multitask and remain calm under pressure,
• Flexibility to work shifts.