General Manager

We are looking for an experienced General Manager Operations to lead our business operations (locally & regionally), drive growth, and ensure profitability. The job incumbent will work closely with the COO, the Group Heads of IBL Ltd & the Regional Business Development Executive.

Key Responsibilities

• Develop and implement strategies to optimize operational efficiency, productivity, and quality across all departments. Ensure that operational goals and targets are met while maintaining high standards of customer satisfaction.
• Lead, supervise and mentor a team of managers and staff to ensure optimal performance and engagement. Foster a positive work culture and promote collaboration and teamwork.
• Collaborate with cross-functional teams to address operational challenges and drive continuous improvement.
• Build and maintain relationships with key stakeholders, including clients, suppliers, vendors and external partners.
• Implement businesses plans by ensuring their alignment with short-term and long-term objectives.
• Develop and maintain the Good Governance principles framework within the businesses.
• Identify areas for process improvement and implement changes to enhance operational effectiveness.
• Analyze financial reports and KPIs to measure success and identify areas for improvement.

Job Requirements

• Bachelor’s degree in Management, or a related field (MBA preferred).
• Proven experience as a General Manager, Head of Operations, or similar executive role.
• Excellent leadership skills, business acumen and ability to effectively manage, lead and supervise a multidisciplinary team.
• In-depth knowledge of operational best practices, process improvement methodologies, and quality management systems.
• Excel at strategic thinking, be open to new perspectives and better ways to do things; and be creative, a visionary, and manage innovation well.
• Demonstrate personal drive and sense of urgency pushing self