Front office manager

The Front Office Manager oversees daily front desk operations, ensures excellent guest service, manages the reception team, and coordinates with other departments to guarantee smooth hotel operations and guest satisfaction.

The Front Office Manager is responsible for leading and supervising all front office activities at Hotel des Cocotiers. This role ensures a high standard of guest service from arrival to departure while maintaining efficient daily operations.

Key responsibilities include managing and training the reception team, overseeing check-in and check-out procedures, handling guest requests and complaints professionally, and ensuring accurate reservations and billing processes. The Front Office Manager works closely with housekeeping, food & beverage, and management to ensure smooth communication and operational efficiency.

The position also involves monitoring occupancy levels, optimizing room allocation, ensuring compliance with hotel standards and procedures, and contributing to guest satisfaction and loyalty. Strong leadership, organizational skills, and a guest-oriented mindset are essential to succeed in this role.