Front Office Supervisor

Join RIU Mauritius, home to the island's largest hotel cluster, where exceptional hospitality, career growth, and breathtaking surroundings come together.

🌟 Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. In June 2024, we proudly opened RIU Turquoise and RIU Palace Mauritius, forming the largest hotel cluster in Mauritius on the iconic Le Morne Brabant peninsula.

Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work with a dynamic, inclusive team, RIU Turquoise and RIU Palace Mauritius offer unparalleled opportunities to thrive.

Position: Front Office Supervisor
Department: Front Office

🔎 About the Role

As a Front Office Supervisor, you will play a pivotal role in ensuring seamless guest experiences from check-in to check-out. You will supervise daily front office operations, inspire your team to deliver exceptional service, and embody RIU’s commitment to creating memorable stays for every guest.

💼 What You’ll Do

• Oversee Daily Operations: Supervise all aspects of front office activities, including check-ins, check-outs, reservations, and guest inquiries, ensuring efficient and smooth service delivery.
• Deliver Unparalleled Guest Service: Lead by example in providing warm, professional, and personalized service to guests, promptly addressing concerns and resolving issues to exceed expectations.
• Motivate and Support the Team: Train, mentor, and motivate front office staff, fostering a positive work environment that encourages collaboration and excellence.
• Monitor and Improve Performance: Conduct regular team briefings, evaluate staff performance, and implement strategies to enhance efficiency and service quality.
• Coordinate with Departments: Act as a liaison between the front office and other hotel departments, ensuring smooth communication and collaboration to meet guest needs.
• Ensure Compliance with Policies: Uphold RIU’s operational standards, guest service protocols, and safety policies, ensuring compliance by all front office staff.
• Handle Guest Feedback and Complaints: Proactively manage feedback, resolving issues promptly and escalating when necessary, ensuring guest satisfaction.
• Maintain Records and Reports: Oversee daily reports, manage room inventory, and monitor occupancy levels to optimize operations and revenue.

✔️ What We’re Looking For

• Professional Experience: Proven experience in a supervisory role within a front office team, preferably in a five-star hotel or luxury resort.
• Exceptional Communication Skills: Ability to communicate effectively with guests, team members, and management, fostering positive relationships.
• Strong Leadership Abilities: A confident and motivating leader who can inspire the team to deliver outstanding service consistently.
• Problem-Solving Expertise: Proactive and resourceful, with the ability to handle guest concerns and operational challenges with poise and efficiency.
• Organizational Excellence: Attention to detail, multitasking abilities, and a commitment to maintaining the highest standards of service.
• Knowledge of Systems: Proficiency in hotel management software (e.g., Opera, Fidelio) and front office operations.
• Flexibility and Resilience: Adaptability to work in a fast-paced environment, with a positive attitude and a strong sense of responsibility.
• Language Proficiency: Fluency in English and French is essential; knowledge of additional languages is a significant advantage for serving an international clientele.

💎 What You’ll Get

• Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.
• Access to Company Healthcare: After completing one year of service, you’ll gain access to healthcare coverage, with 50% of the cost covered by the company.
• Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stress-free commute.
• Nutritive Meals While on Duty: Enjoy well-balanced, nutritious meals to keep you energized during your work hours.
• Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

🌟 Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

🌍 Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.