Front Office Supervisor

RESPONSIBILITIES - Responsible for the efficient and professional running of the front desk, including relationships with other departments - Ensure smooth check-in and check-out of all guests, through properly handling of guest accounts - Deal with any guest requests and problems and satisfy ...

RESPONSIBILITIES
- Responsible for the efficient and professional running of the front desk, including relationships with other departments
- Ensure smooth check-in and check-out of all guests, through properly handling of guest accounts
- Deal with any guest requests and problems and satisfy their needs within acceptable guidelines
- Be prepared to perform all front desk functions, including switchboard, and guest relations
- Lead by example
- Be highly familiar and adhere to all policies, procedures and standards
- Assist all associates with questions, problems which might occur
- During peak hours, be at the front desk to ensure efficient and smooth service is provided to all guests - Have thorough knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
- Perform guest registration and room assignment and accommodate special requests of all guests
- Be disciplined at all times, stand alert at the front desk, greet guests immediately and offer assistance before the guest needs to ask

EXPERIENCE
- Previous supervisory experience a plus
- Previous customer service experience required
- Hotel experience required
- Computer skills - intermediate level
- Ability to multi-task
- Able to direct and lead a team to deliver first class service
- Must be flexible to work all shifts