Front Office Officer

Offer guests a friendly and efficient service at all times and operates the telephone system as per standards and be responsible for the collection & verification of all revenues from different POS (for night audit)

Main duties:

• • Prepare guest’s invoice and receive payment for settlement of accounts before checkout                                                                                                   
  • Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department                                                                                            
  • Handle cash float and keep records of all transactions with respect to the central safe
  • Ensure that all telephone charge slips are transmitted to cashier                           
  • Promote upselling                                                                                               
  • Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)                                                     
  • Ensure that all interfaces are running and all sales are booked to the guest ledger
  • Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy                                                                                      
  • Booking of all sales before the day’s closing & daily closing of WINhms               
  • Check all bookings / sales from all departments (telephone, garage, health club, etc.), reconcile and balance these with the sales report from the department           
  • All adjustments must be explained or appropriately documented                          
  • Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor                                                                                                
  • Take requests for wake-ups and ensure that such calls are made                           
  • Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment                               
  • Prepare daily events and forward to all departments                                                     
  • Obtain all the relevant information from the previous shift and pass this on to the next shift                                                                                               
  • Administer internal keys (restaurant, store, etc.)                                                              
  • Transfer information from registration cards to system and classify them              
  • Compile daily revenue reports and any other ad hoc reports                                     
  • Take regular part in meetings and shift handovers                                                           
  • Responsible for orderly filing of all reports and documents                                        
  • Comply with all the sustainability commitments and practices implemented within business units                                                                                                        
  • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society