Front Office Manager

Black River
Negotiable
Permanent
Added 20/11/2017
Closing 27/11/2017

•Hold at least a Diploma in Business Management or Hospitality or any other alternate qualification in related field. •Minimum of 5 years working experience in similar capacity in hospitality industry. •Ability to work in fast-paced and self-directed business environment. .

•Assist in all the operational activities of the Front Office in alignment with the vision, mission and values of Casela World of Adventures.

•Responsible for the daily supervision of all areas of entrance operations and continuing focus areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Guest Services and Tour Operators.

•Identify opportunities for up-selling and promoting the activities and services provided within the park.

•Monitor the front office financial operations and ensure compliance with established accounting controls and procedures.

•Ensure the team is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.

•Review comment from customer satisfaction results and other data to identify areas of improvement.

•Implement appropriate service recovery gestures in order to ensure total guest satisfaction as and when reasonably justified.

•Assist proactively in the planning of the operations during peak periods to ensure that each customer experience a world class service.

•Perform any other cognate duties as may be necessary in the circumstances and/or required by the employer.

Casela Nature Parks

Cascavelle, Cascavelle, Mauritius

View More Vacancies from Casela Nature Parks

Front Office Manager

Casela Nature Parks

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