Front Office Assistant Cum Night Auditor

• Serve visitors by greeting, welcoming and directing them in a friendly and professional manner.
• Notify relevant employees when visitors arrive.
• Ensure guests' experiences at the hotel, from check-in to departure, are of the highest standard.
• Process all tasks related to the Front Office: Receptionist, Concierge, Cashier, and Telephone Operator, in a prompt and courteous manner.
• Answer visitors’ questions, calls and emails and provide them with relevant information.
• Report to management and perform other administrative duties as required.
• Answer telephone calls as well as screen and forward them.
• Schedule and confirm appointments, meetings and events.
• Handle basic inquiries and sort mail.
• Copy, scan and file documents.
• Monitor office supplies and order replacements as needed.
• Keep the reception area tidy and observe professional etiquette.
• Ensure timely reconciliation of all daily sales transactions to detect any loss of revenue and take corrective action to maximize profitability.
• Audit all daily revenue reports to ensure all income pertaining to units has been accounted for correctly.

Profile:

• Age: 25–35 years
• Education: HSC, MITD or equivalent qualification
• Experience: 1–2 years in a similar role; Industrial placements in hotels will be an advantage.

Skills & Competencies:

• Greet all guests and assist them with check-in and check-out
• Professional attitude and appearance
• Pleasant, smiling, courteous, and trustworthy
• Proficient communication skills in English and French (spoken and written)
• Excellent organizational and multitasking skills
• Ability to maintain a positive, friendly attitude and strong team spirit even under pressure
• Willingness to work morning and evening shifts, including weekends and public holidays, on a roster basis
• Working Hours: Night Shift – 11:30 p.m. to 8:00 a.m. (6 nights per week)