Assistant Team Lead
- Port Louis
- 21,000 - 30,000
- Permanent
- Added 30/06/2025
- Closing 30/07/2025
- Shakshi Mohun
Customer Success Team Lead - Lead a team of Customer Success Champions, handle escalated calls, and coach team members while developing your management career. Perfect stepping stone to Team Supervisor role
What You'll Do:
- Help lead and support a team of 20 Customer Success Champions
- Handle escalated customer calls and complex service issues
- Coach team members and monitor call quality standards
- Create daily reports and submit end-of-shift summaries
- Ensure team follows procedures and meets performance targets
- Plan work schedules and coordinate team activities
- Address concerns raised by management and implement solutions
- Provide training support and skill development guidance
- Monitor deadlines and ensure timely resolution of customer issues
What We're Looking For:
- 2-3 years customer service experience (call center environment)
- Previous leadership or supervisory experience will be an advantage
- Excellent English communication skills (written and spoken)
- Strong Excel skills for reporting and data analysis
- Proven coaching and quality control abilities
- Strong organizational and planning skills
- Team player with problem-solving mindset
- Ability to work under pressure and meet deadlines
- Detail-oriented with follow-up capabilities
What We Offer:
- Competitive starting salary with performance incentives
- Clear pathway to Team Supervisor role
- Comprehensive leadership development training
- Full-time position in Industrial Zone, Plaine Lauzun
- 5 day work week, Monday to Saturday (UK hours: 12:00 PM to 9:00 PM local time)
- Opportunity to manage and develop a team of 20
Perfect For: Experienced customer service professionals ready to step into leadership and grow their management career.
Ready to lead and make an impact? Apply today!
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