Look into the consumer finance & Loan operations within the guidelines set forth in the Company's credit policy framework and provide excellent quality service and information to clients.
Your responsibilites:
‣ Onboard and review HP &; Loan applications in accordance with the company's credit policy framework
‣ Provide training and support to increase Merchant app and Noula usage rate.
‣ Report &; review merchant queries and applications within the set timeframe
‣ Address issues linked to compliance/KYC/remittance of merchants/merchant & payment app promptly
‣ Develop new businesses during weekly field visits by onboarding new merchants
‣ Ensure operational excellence in the delivery of services and actively participate in the develoment of the business with new ideas - Recommend changes/amendments to existing processes to promote efficiency and improve customer service
‣ Promote a high level of integrity and ethics
‣ at all times within the Rodrigues Operations and in dealing with Merchants and clients.
‣ Actively engage with the local community
‣ creating awareness about "noula" and showcasing its unique features and benefits and utilise persuasive communication to encourage download
‣ installationa nd exploration of ''noula''
‣ Generate interest and excitement around "noula" through innovative and compelling promotional strategies.
‣ Establish a strong physical presence in key local areas and public spaces
‣ interacting with potential users.
Your profile: