• At least 3 years work-related experience in Housekeeping
operations with at least 1 year in a supervisory position
• Fluent in English and French, a third language would be an
advantage
Duites:
Take part in training and implement accordingly
Conduct adequate and satisfactory on-the-job training
Keep his superior informed about all unusual matters concerning any plans affecting his/her area
Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
Assist in the building of an efficient team by taking interest in their welfare, safety and development
Supervision of the cleaning and carry out routine inspections in all rooms
Coordinate & supervise activities to ensure optimum care and assistance to guests
Establish and maintain effective employee relations
Ensure high level of quality services are delivered to guests at all times
Handling and monitoring of guests complaints and the relevant follow up action required
Inform Team Members on VIPs and specific requests
Assist his superior in ensuring a proper manning during the shift
Monitor adequate usage of cleaning products (Quantity/Quality)
Ensure that all mini bar are correctly replenish
Verifies requisition of supplies, control sheet
Ensure that items are correctly input on the system
Ensure respective TMs are operating as per Quality Management System
Ensure respective TMs are operating as per S&H regulations and policies
Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping department
Ensure that the cleaning schedule is adhered to and cleanliness of designated areas
Ensure that all repairs are reported to maintenance department and follow up is carried out
Monitor departmental stores and replenish as and when required
Monitor the minibar is replenished as and when necessary
We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy