Facilities Officer

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The Facilities Officer is responsible for leading and coordinating the day-to-day operations of the office, ensuring smooth, safe and efficient workplace functioning. The role serves as the SPOC (Single Point of Contact) for all facilities-related matters raised by employees and coordinates resolution with the landlord, vendors, contractors and internal teams. The Facilities Officer also supervised the office & Facilities Assistant and ensure high-quality service delivery

Which tasks can you expect?

1. Daily Facilities Operations

• Ensure the office environment is safe, clean and fully functional

• Act as the main liaison with the landlord/building management for all building-related issues (AC, electrical, plumbing, fire systems, structural repairs)

• Resolved in a timely manner facilities issues raised by employees in ticketing tool.

• Ensure timely follow-up and resolution, with clear communication to stakeholders.

• Access control badge creation & management

• Security & Access Control Management (CCTV, Access Control, UPS etc..) ensuring all security-related systems are functioning correctly.

2. SPOC Responsibilities

• Serve as the Single Point of Contact for all staff facilities requests, concerns, and incidents.

• Act as the primary point of contact for scheduling, supervising onsite work, monitoring performance, and escalating issues when needed.

• Provide updates, expected timelines, and escalate unresolved matters appropriately.

• Ensure employees receive quick assistance for:

  • Workspace requests

  • Meeting room issues

  • Access cards, parking, lockers

  • Comfort issues (temperature complaints, lighting, noise, etc.)

  • Office supplies

• The ‘’Facilities bible” data stored centrally on SharePoint are accurate

• Maintain Emergency app contacts and files such as evacuation plans

• Security concept per office review annually

• Track Utilities data provided by the landlord

• Provide monthly reports to Facilities Manager and HR (Access control system)

• Supporting office projects in country (small renovation, or reconfiguration, revamping projects)

• Recommend improvements to workplace efficiency and employee experience

• Working with the local MT for large events in the offices, ExCom visits etc..

• Join Daily team huddle as often as possible.

• Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations

3. Coordination with Contractors and Suppliers

• Coordinate all work performed by contractors, service providers, and suppliers, including activities scheduled after hours or on weekends when required:

1. Repairs and maintenance

2. Cleaning services

3. Pest control

4. Security guards

5. Office equipment vendors

6. IT and infrastructure contractors (where applicable)

• Ensure all contractors follow building entry protocols and safety guidelines.

• Plan and supervise scheduled work, ensuring minimal disruption to employees.

• Validate quality of work delivered and escalate any performance issues.

• Manage quotations, purchase requests, supplier follow-ups, and invoice validation. Workplace Support and Health & Safety & Compliance

• Coordinate desk moves and workspace optimisation

• Ensure meeting rooms and shared spaces are properly maintained.

• Support fire drills, evacuation plans and Safety procedures

• Co-ordinate health & safety requirements, in conjunction with the Health & Safety service provider or Officer.

4. Team Leadership

• Supervise the Office & Facilities Assistant

• Assign daily tasks and follow-up to ensure timely completion.

• Provide guidance and support
  
  
  What do you have to offer?

• Diploma or Degree in Facilities Management or similar

• 3-5 years’ experience in facilities operations within a corporate environment.

• Experience working with landlords/building management

• Experience handling employee requests as a SPOC is an advantage

• Organisation skills to set priorities

• Problem-solving and multitasking skills

• Proactive, reliable and organised

• Excellent communication and multitasking skills

• Written communication skills – English

• Oral communication skills – English and French.

• Proficiency in Microsoft products (Word, Excel and PowerPoint).
  
  What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
  

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.