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FRONT OFFICE MANAGER

The Lux Collective is hiring for the position of FRONT OFFICE MANAGER for one of its properties.

The incumbent will be responsible to:

Oversee the smooth and efficient operations of the Front Office department and its Team Members.
Welcome, greet, answer and handle queries of Guests in a professional manner.
Provide excellent service, assistance and guidance courteously to the Guests as per the brand’s policies and procedures at all times.
Promote all the facilities and services offered at the resort.
Be proactive and have knowledge on pre-arrival planning for appropriate Guest recognition.
Assist in handling Guest complaints and queries in a professional and courteous manner.
Take care of Guests from their arrival through to their departure.
Contribute to Guest satisfaction at all times by providing high quality services throughout their stay.
Monitor and ensure the effective coordination of the arrival, stay and departure experience of Guests.

QUALIFICATIONS

At least National Certificate in Front Office Operations or equivalent qualifications.
Tertiary education at Advanced Diploma or Degree Level majoring in Tourism or Hospitality Management from a recognised institution.

PREVIOUS PERFORMANCE

A minimum of 10 years of working experience in Front Office Operations in a 5 star resort.
A minimum of 2 years of working experience in a similar position.

OTHER REQUIREMENTS

Passionate about service.
High level of integrity.
Efficient, organised, dynamic and well groomed.
Strong team management and leadership skills in order to lead, motivate and develop subordinates.
Strong knowledge of Property Management Systems.
Excellent written and verbal communication skills in both English and French languages.
Knowledge of a third language would be a definite advantage.
Pleasant and outgoing personality with excellent customer service skills.
Willingness to work during odd hours, weekend and Public Holidays.
Strong ability to respond and adapt to various situations and circumstances.
A clean Certificate of Character is a must.

The Lux Collective Ltd