F&B Hostess

Customer Service

• Greets and seats the maximum number of guests coming into the restaurants, as per welcoming SOP.
• Converses with guests to obtain feedback and suggestion for improvement.
• Identifies any particular requirements customers may have.
• Provides facilities to guests by supplying information on the restaurants.
• Communicates guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies).
• Handles customer complaints efficiently through appropriate interaction and action and/or referral to Management.
• Offers assistance to handicapped guests.