F&B Coordinator

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MAIN DUTIES & RESPONSIBILITIES

• Maintain a neat, clean and well-groomed appearance. Specific uniform guidelines will be explained as a part of the orientation process.
• To provide administrative support to all F&B outlets.
• Accurately process, correspondence, minutes of meeting, reports, memos, action plan, weekly planner, menu, guest voucher and other relevant documents.
• Transmit any orders or decisions taken by the F&B Manager promptly to team members as per instructions. 
• Organize and file all F&B documents so that they are readily available on request for answering queries or preparing reports. 
• Assist F&B Manager with dealing with suppliers.
• Maintain a clean, neat and organized office.
• Take messages and ensure communication is effective and passed on to F&B Manager with correct information.
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow up.
• Host guests at the outlets when required.
• Take care of F&B mailing and provide relevant correspondence with Guest queries.
• Work in close collaboration with other departments.
• Be familiar with Food and Beverage Operation functionality and Special Task.
• Participate and assist F&B Manager in all meetings relevant to the Department.
• Liaise with Front Office and prepare Guest Preferences Report for F&B and Executive Chef.
• To participate in any training sessions organized by the hotel.
• To comply with all company and local laws regarding Environment, Fire, Health & Safety Procedure.
• Assist the F&B Manager in adhering to Hygiene manual, health and safety regulations.
• Minimize loss and misuse in order to achieve and exceed the Restaurant budgeted profitability.
• Assist the F&B Manager to implement cost saving and profit enhancing measures.

CRITERIA

• Be a passionate, talented, and creative, possess a dynamic personality and be highly motivated.
• Experience in F&B Operations will be an advantage.
• Time-management and organizational abilities.
• Excellent inter-personal and communication skills.
• Knowledge of POS and Microsoft Office applications including Outlook, Excel and Word.
• Fluency in English and French; knowledge of other languages is a plus.
• Creative and innovative.
• Excellent customer service skills.
• Good Knowledge of Food and Beverage – especially the In Room Dining operations.
• Hands-on approach to all operational aspects.
• Proficiency in MC and ordering.
• Ability to work flexible hours, including weekends and public holidays.