Customer Verification Administrator

Main Accountabilities and Responsibilities:

The impact of your role is significant, as it directly influences the efficient execution of our Safer Gambling & Player Protection strategy. Your responsibilities will include but not exhaustive of:

• Research and publish detailed OSINT information along with reports from 3rd party suppliers as needed for the Customer Verification Team Lead, Customer Verification Team Analysts and stakeholders.
• Ensure OSINT information is published in a timely, detailed, accurate and thorough manner.
• Support the Customer Verification Team Lead and Customer Verification Analysts in matters relating to safer gambling, affordability and anti-money laundering.
• Utilise OSINT and 3rd party platforms to analyse individual customer background to support regular management review of business relationships.
• Identify customers whose OSINT information combined with player data may give rise to problem gambling, affordability or money laundering concerns.
• Liaise and consult with the Customer Verification Team Leads and Customer Verification Analysts regarding individual cases and higher risk customers.
• Consult and liaise with colleagues to ensure best practice across the team.
• Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers.
• Review and process in a timely and accurate manner reinstatement requests from customers.
• Review customer information and escalate any identified risks where appropriate.
• Ensure the timely application of barrings and exclusions identified through the SENSE and BISES platform.
• Review for accuracy and escalate any discrepancies to different stakeholders where appropriate.
• Keep up to date with relevant legislations and requirements within the gambling industry.

• Able to effectively manage time in a high caseload environment, prioritise accordingly and deliver in a timely manner.
• Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability.
• Show accuracy and attention to detail.
• Have good analytical skills with an aptitude for investigation.
• Ability to show initiative, ingenuity and an inquisitive nature, with good perception and awareness for recognising and identifying red flags or promising lines of investigation.
• Have excellent communication and interpersonal skills.
• A good working knowledge of OSINT tools available.
• Strong proficiency in Microsoft Office Suite.
• Understanding of the gaming industry is desirable.