Customer Support Specialist

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
• A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options.
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
• And all leaves are granted as from day 1!

Responsibilities

• Effectively plan and manage own workload.
• Provide necessary support to help manage, maintain, and deliver client payroll/projects within agreed deadlines and with high quality.
• Validate and enter all data received within agreed deadlines and in accordance with client company policies, procedures and requirements.
• Respond promptly and professionally to customer inquiries via phone, email, and live chat (as applicable)
• Resolve customer issues and concerns with efficiency and empathy, ensuring a positive resolution.
• Provide product/service information, troubleshooting guidance, and technical support as needed.
• Document customer interactions accurately and comprehensively in the required system(s).
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Identify recurring problems and contribute to the development of solutions and process improvements.
• Deliver exceptional service that exceeds customer expectations and builds long-lasting relationships.

NB: Additional tasks may be allocated by the Manager.

Requirements

• Previous experience in a customer support or similar role preferred (especially in the European market).
• Excellent communication skills, both verbal and written in English and French
• Team player quality - contribute effectively to the development and growth of the team.
• Computer literate and knowledge of the Microsoft software package (Outlook, Excel, Word, PowerPoint)
• Ability to multitask and prioritize in a fast-paced environment.
• Rapid assimilation capacity.
• Comfortable with mathematics and calculations.
• Visible commitment to quality processes and the ability to challenge and influence change (if necessary) from established procedures.
• Actively seeking improvements that can increase process efficiency.
• Empathy and patience when dealing with customers from diverse backgrounds.
• Strong problem-solving abilities and a proactive mindset.
• Exposure to BE legislation and culture is a plus.
• Proficiency in using CRM software and other customer support tools is a plus.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.