Customer Service Specialist - English
Our client is recruiting a customer service specialist -English
Working days & Hours:
Rotational on 9hr shifts with 5 working days/week
Shifts are as follows:
8am – 5pm
5pm – 2am
11pm – 8am
Shifts changes on a bi-weekly basis
Advantages:
Transport
Medical Insurance
Performance based bonus and shift allowance
Key Requirements:
● Fluent in both verbal and written English (C1-C2 level)
● Exceptional communication abilities on chat & email with high confidence. Good communication skills on the phone is an advantage.
● Excellent interpersonal skills, with the ability to build lasting and valuable relationships.
● Demonstrated business acumen and sales-oriented approach.
● Proven ability to deliver results and provide outstanding service within tight deadlines.
● Strong problem-solving abilities, analytical skills and attention to detail.
● Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
● A positive attitude and a commitment to providing outstanding service to customers.
● Flexibility to work various shifts, including evenings and nights, weekends, and public holidays. Shifts will be rotational to ensure equitable workload distribution and continuous support coverage 24X7.
● High school diploma or equivalent; a degree in a related field is a plus.
Main Responsibilities:
● Resolve customer enquiries by chat and email with a positive and service-oriented attitude.
● Collaborate with cross functional international teams to ensure delivery of top notch customer service experience.
● Evaluate the nature of customers' enquiry accurately and determine the appropriate action to be taken
● Build sustainable relationships of trust through open and positive interactions with customers
● Apply systematic and logical thinking to solve complex issues
● Escalate complex issues to the appropriate departments for further investigation and resolution.
● Monitoring the activities of regular players and upsell on chats and outbound phone calls by offering personalized recommendations.
● Provide feedback and insights to improve our products and services.
● Maintaining a detailed understanding of the products and services to provide competent advice and support.
Why Choose it and What is Offer:
● Opportunity to work in an open, friendly and supportive atmosphere.
● Exposure to a diverse and international team of professionals, fostering career growth.
● Excellent prospects for career advancement in a fast growing startup.
● Competitive salary with bonuses and incentives based on KPIs and personal performance.
● Comprehensive company paid health insurance, including dental care and optical coverage.
● 22 days of paid annual leave.
● Work life balance
● Exciting team-building events.
● Office transport for pickup and drop
● Complimentary coffee, snacks, and beverages at the office.