Customer Service Specialist - English

Customer Service Specialist - English

 

Our client is recruiting a customer service specialist -English

 

Working days & Hours:

Rotational on 9hr shifts with 5 working days/week

Shifts are as follows:

8am – 5pm

5pm – 2am

11pm – 8am

Shifts changes on a bi-weekly basis

 

Advantages:

Transport

Medical Insurance

Performance based bonus and shift allowance

  

 Key Requirements:

● Fluent in both verbal and written English (C1-C2 level)

● Exceptional communication abilities on chat & email with high confidence. Good communication skills on the phone is an advantage.

● Excellent interpersonal skills, with the ability to build lasting and valuable relationships.

● Demonstrated business acumen and sales-oriented approach.

● Proven ability to deliver results and provide outstanding service within tight deadlines.

● Strong problem-solving abilities, analytical skills and attention to detail.

● Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

● A positive attitude and a commitment to providing outstanding service to customers.

● Flexibility to work various shifts, including evenings and nights, weekends, and public holidays. Shifts will be rotational to ensure equitable workload distribution and continuous support coverage 24X7.

● High school diploma or equivalent; a degree in a related field is a plus.

 

Main Responsibilities:

● Resolve customer enquiries by chat and email with a positive and service-oriented attitude.

● Collaborate with cross functional international teams to ensure delivery of top notch customer service experience.

● Evaluate the nature of customers' enquiry accurately and determine the appropriate action to be taken

● Build sustainable relationships of trust through open and positive interactions with customers

● Apply systematic and logical thinking to solve complex issues

● Escalate complex issues to the appropriate departments for further investigation and resolution.

● Monitoring the activities of regular players and upsell on chats and outbound phone calls by offering personalized recommendations.

● Provide feedback and insights to improve our products and services.

● Maintaining a detailed understanding of the products and services to provide competent advice and support.

 

Why Choose it and What is Offer:

● Opportunity to work in an open, friendly and supportive atmosphere.

● Exposure to a diverse and international team of professionals, fostering career growth.

● Excellent prospects for career advancement in a fast growing startup.

● Competitive salary with bonuses and incentives based on KPIs and personal performance.

● Comprehensive company paid health insurance, including dental care and optical coverage.

● 22 days of paid annual leave.

● Work life balance

● Exciting team-building events.

● Office transport for pickup and drop

● Complimentary coffee, snacks, and beverages at the office.