Customer Service Representative

At LUCRIN, customer service is more than just support, it is about creating a luxury experience and enhancing every interaction with expertise and care. As a Customer Service Representative, you will ensure that every customer receives outstanding service while driving sales and engagement.

Job Responsibilities:

1. Luxury Customer Service

• Manage customer inquiries via email, phone, and chat with professionalism and expertise.
• Provide personalized product guidance, recommendations, and after-sales support.
• Uphold LUCRIN’s high standards, ensuring every customer feels valued.

2. Sales Through Service

• Identify upsell and cross-sell opportunities through engaging interactions.
• Guide customers in choosing materials, customizations, and engraving options.
• Convert inquiries into successful sales and long-term customer relationships.

3. Order & Returns Management

• Process orders, refunds, and exchanges efficiently and transparently.
• Collaborate with logistics and production teams to ensure seamless order fulfillment.
• Resolve issues promptly while maintaining customer satisfaction and trust.

4. Strengthen Brand Loyalty & Retention

• Act as a brand ambassador, ensuring a luxury experience at every touchpoint.
• Monitor customer feedback and help refine service strategies.
• Handle VIP and priority customers with extra care and professionalism.

 5. Additional Responsibilities

• Assist senior team members in high-priority cases.
• Contribute to process improvements for better efficiency.
• Be flexible with working hours to support customer needs.
• Any other duties assigned by the Customer Service Manager or Senior Representatives.

What Makes You a Perfect Fit?

1. Passion for Customer Engagement & Sales

• You thrive in a luxury retail or customer service setting.
• You build trust and loyalty through outstanding service.

2.  Professionalism & Luxury Expertise

• You understand that in premium retail, every detail matters.
• You have strong communication skills and brand knowledge.

3.  Adaptability & Team Collaboration

• You work well in a fast-paced, dynamic environment.
• You embrace flexibility in working hours to meet customer demands.

Experience & Skills

• 1-2 years of experience in luxury customer service, retail, or e-commerce.
• Fluency in English and French is required (additional languages are a plus!), with strong verbal and written communication skills.
• Familiarity with customer support tools and CRM systems (Salesforce) is a plus.
• Positive, enthusiastic, and committed to delivering high-quality results.
• Adaptable and flexible, with a proactive and solution-oriented mindset.
• Self-motivated, energetic, and eager to take initiative.
• A true team player-open-minded, collaborative, and thrives in a dynamic environment.

Why Join LUCRIN Geneva?

• Gain experience with a prestigious luxury brand.
• Work in a collaborative and supportive team environment.
• Build a career with growth opportunities.
• Be part of a company that values craftsmanship, quality, and excellence.