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Customer Service Officer ( Night Shift)

  • Plaine Wilhems
  • 10,000 - 20,000
  • Permanent
  • Added 06/09/2017 
  • Closing 06/10/2017
  • Vednah Teeluck

Description

To cope with our rapid business expansion, we are currently looking for candidate with suitable caliber to fill up the following position. Working Hours: On shift system 1st Shift: From 18:30 up to 02h00 a.m 2nd Shift: 00h00 a.m to 8h30 a.m

 

Responsibilities:

  • Handle incoming calls
  • Assist clients to get a quote online
  • Assist clients to renew insurance online through “My Account”
  • Attending to customer queries
  • Providing emergency contact numbers to clients who need assistance
  • Resolve customer complaints and urgent matter via phone
  • Provide constructive feedback on operational procedure/ workflow for service enhancement and efficiency improvement
  • Participate in ad hoc tasks and projects as assigned
  • Conduct  basic data analytics on Social Media

Requirements:         

  • HSC Holder (degree holder will be an advantage)
  • Experience in customer service is a must
  • Experience in call centre is preferred
  • Good communication and customer handling skills and hardworking
  • Good PC skills, fast and accurate typing
  • Fresh graduates are welcome to submit their applications

Benefits:

  • Comfortable working environment
  • Professional training
  • Career prospect
  • Attractive salary package & fringe benefits will be offered to the successful candidates. 

Working Hours:  On shift system

  1st Shift: From 18:30 up to 02h00 a.m

  2nd Shift: 00h00 a.m to 8h30 a.m

Quantum Insurance Ltd

Quantum Insurance Ltd

 
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