Customer Service Officer (General Insurance)

• Promote and prospect sales of insurance. • Follow-up on sales leads and referrals. • Ensure that quotation and insurance policies are processed according to guidelines.

Are you passionately committed to build your dream career...! Join the ABC Group of Companies for a brilliant career at Good Harvest Ltd.

Good Harvest Ltd is the leading Insurance accredited agent in Mauritius, which brings the best possible value for your insurance covers, identify solutions for both corporate and individual specific insurance needs. Good Harvest is a member of the ABC Group and is regulated by the Financial Services Commission.

Customer Service Officer – General Insurance

Responsibilities:

• Promote and prospect sales of insurance.
• Follow-up on sales leads and referrals.
• Provide technical support and guidance to the team to ensure procedures and standards compliance.
• Ensure that quotation and insurance policies are processed according to guidelines.
• Ensure that Customer files are complete and compliant to FSC requirement.
• Building sustainable relationships and trust with customers through open and interactive communication.
• Ensure proper follow up and delivers a high-quality customer service standard.
• Provide proper guidance in relation to the insurance policy.
• Manage daily the operational and administrative tasks.
• Ensure that products being proposed are competitive and suite customer’s needs.
• Provide relevant and standard reports to Management.
• Following communication procedures, guidelines, and policies.
• Going the extra mile to engage customers.

Key Competencies:

• Excellent communication skills (written & verbal).
• Quality conscious.
• Accuracy and precision.
• Good organisational and planning skills.
• Customer care and relationship focus.
• Self-motivation and commitment.
• Target oriented.

Requirements:

• HSC
• Desirable Diploma in Management/Business Admin/CII.
• Minimum 1 - 3 years’ experience in a similar position. 

 Good Harvest Ltd reserves the right to call for interviews only the best qualified candidates.