Customer Service Officer

Good understanding of customer requests and ability to provide customers with proper & accurate response. Key / Process data according to customer specifications and as per Job Instruction Manuals.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Job Purpose

• Good understanding of customer requests and ability to provide customers with proper & accurate response.

• Key / Process data according to customer specifications and as per Job Instruction Manuals.

Responsibilities

• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.

• Attend to information requests from customers and track the status of consignments on the system.

• Handle operational queries with a sense of urgency and deliver an accurate final job.

• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.

• Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.

• Take steps to improve performance based on coaching.

• Provide information on products and services via email.

• Record customer data and feedback.

Skills:

 • Fluency in French is essential, both written & spoken.

• Good email and phone etiquette

• Active listening skills

• Detail-oriented and analytical

• Quick thinker

• Positive ‘can-do’ approach

• Computer literate (Microsoft excel, Word)

• Flexibility in terms of working hours (12.00pm – 09.00pm & 01.00pm – 10.00pm)

• Good time management

Experience & Educational Background:

• Minimum HSC with good results in French and at least 1 year work experience

• Proven customer service acumen will be an advantage.

 Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.