Customer Service Executive (French)

We’re looking for a highly skilled Customer Service Executives to join our team, managing inbound and outbound phone calls, email requests, and live chat interaction with a friendly, helpful approach. Experienced in sales with a customer-first business mentality.

At Tropical Consulting, we are on a lookout for highly energetic and competitive Customer Service Executives to help us build and scale up our business activities.

We will provide you with only identified customers. Our promise!
Your job responsibilities include closing sales, upselling, and nurturing relationships with new and current customers and ensuring very high levels of customer satisfaction.

You have excellent communication skills, do not shy away from reaching out to customers and know the art of effectively demonstrating services and products through email, phone, and live chat.

Do you have the drive to win customers and a passion for sales?  Are you hungry for success and growth?  Are you eager to learn and be a part of a committed team? Can you match the energy and enthusiasm of a start-up organization backed by highly successful investors and professionals?

If your answer is YES to the above, we would like to talk to you.

Objectives of this Role

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency;
• Identify and address customer needs with a goal of complete satisfaction;
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers;
• Meet customer service department sales targets, generating sales leads when opportunities arise;
• Follow company communications guidelines and procedures under minimal supervision
• Recommend improvements to processes for improved company efficiency;

Daily and Weekly Responsibilities

• Build expert and dynamic knowledge of company products and services;
• Research information using available resources to satisfy customer inquiries;
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships;
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties;
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible;
• Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review;