Customer Service Associate

The CSA is responsible for managing the reception area, attending to visitors, handling correspondences, and providing general administrative support. The role also includes liaising with the Confidential Secretary on non-confidential correspondences and maintaining proper filing and records.

• Operate the PABX and screen incoming calls;
• Make both local and overseas calls;
• Keep records of calls made;
• Receive and record incoming mails;
• Welcome and assist visitors/clients;
• Filing and records keeping as and when required;
• Record and inform Managers/Project Managers or Supervisors about calls from employees regarding absences;
• Assist in the organisation of events;
• Arrange taxi service for staff and official guests/visitors;
• Assist the Confidential Secretary in treating non-confidential correspondences;
• Ensure proper filing (both physical and digital) of incoming and outgoing correspondences;
• Classify and prioritise correspondences as needed for timely action;
• Any other related activities as delegated by the supervisor;