Customer Service Assistant (contract of 2 years)

Adecco is an International HR and Consultancy firm. Our client, in the insurance sector, is looking for a Customer Service Assistant (contract of 2 years).

Our client, in the insurance sector, is looking for a Customer Service Assistant (contract of 2 years).

The successful candidate will be responsible for:

Main responsibilities:

• To be the first point of contact on the phone to internal and external customers;
• To operate the switchboard in a courteous, empathic manner and to the highest standards of service excellence;
• To achieve positive outcomes from customer queries and feedback in a timely and efficient manner;
• To create and maintain the telephone directory;
• To extract reports on the telephone system;
• To relay comprehensive and accurate information to the highest standard of service excellence;
• To deal with customer complaints effectively;
• To attend voice mail messages received on the switchboard on a daily basis;
• To welcome visitors and customers (on a rota basis) on the Ground floor by greeting and referring them to the appropriate person in a professional and friendly manner.

Qualification:

• HSC or equivalent.
• At least one-year customer service experience in a service-oriented environment.

Candidate profile:

• Be fully computer literate
• good oral and written communication skills
• good command of English & French, along with a clear voice
• Team player