Customer Service Assistant

To be the first point of contact on the phone to internal and external customers To operate the switchboard in a courteous, empathic manner and to the highest standards of service excellence

Main Duties:

• To be the first point of contact on the phone to internal and external customers
• To operate the switchboard in a courteous, empathic manner and to the highest standards of service excellence
• To achieve positive outcomes from customer queries and feedback in a timely and efficient manner
• To create and maintain the telephone directory
• To extract reports on the telephone system
• To relay comprehensive and accurate information to the highest standard of service excellence
• To deal with customer complaints effectively
• To attend voice mail messages received on the switchboard on a daily basis
• To welcome visitors and customers (on a rota basis) on the Ground floor by greeting and referring them to the appropriate person in a professional and friendly manner

Main Requirement:

• Holder of an HSC
• Should be able to communicate clearly in English and French
• Prior experience in a similar role would be an advantage

_{The Company reserves the right:}

    _{1. To convene only the best qualified candidates to participate in the selection exercise.}

    _{2. Not to make any appointment following this advertisement.}